Privacy statement
This privacy statement was last changed on 13 October 2023, last checked on 13 October 2023, and applies to citizens and legal permanent residents of Canada.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.perce-verre.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
The following categories of data are collected
- A first and last name
- An email address
- A telephone number
- IP Address
Retention period
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data until the service is terminated.
1.3 Registering an account
1.3 Registering an account
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Date of birth
- Sex
Retention period
We retain this data until the service is terminated.
1.4 Newsletters
1.4 Newsletters
The following categories of data are collected
- A first and last name
- An email address
Retention period
We retain this data until the service is terminated.
1.5 To be able to comply with legal obligations
1.5 To be able to comply with legal obligations
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data until the service is terminated.
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
The following categories of data are collected
- IP Address
- Geolocation data
Retention period
We retain this data until the service is terminated.
1.7 Deliveries
1.7 Deliveries
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Geolocation data
Retention period
We retain this data until the service is terminated.
2. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
3. How we respond to Do Not Track signals & Global Privacy Control
Our website does not respond to and does not support the Do Not Track (DNT) header request field.
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie policy webpage.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third party websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.
8.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
- You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
- You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
- We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.
9. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
10. Contact details
Percé-Verre
1041 Suzor-Coté, St-Jérome, Qc, J5L 2R4
Canada
Website: https://www.perce-verre.com/en/
Email: service@perce-verre.com
Phone number: 514-994-1847
11. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Stéphanie Béland
Directrice et Responsable du traitement des Renseignements personnels
Adresse postale : Percé-Verre, 1041 Suzor-Coté, St-Jérome, Qc, J5L 2R4
Téléphone : 514-994-1847
Courriel : service@perce-verre.com
Annex
WooCommerce
This accessible language includes the basics about the personal data your store may collect, retain, and share, and who may have access to the data. Depending on your settings and which extensions you use, the shared information may vary. We recommend consulting a lawyer when deciding what information to disclose in your privacy policy.
We collect information during the order process on our store.
What we collect and retain
While you visit our site, we’ll track:
- Products you’ve viewed: for example, to show you products you’ve recently viewed
- Location, IP address, and browser type: we use these to estimate taxes and shipping fees
- Shipping address: we’ll ask you to enter this to estimate shipping fees before you place an order, and to send you the order!
We’ll use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to detail your cookie policy and link to this section from here.
When you purchase from our site, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information like username and password. We’ll use this information for purposes such as:
- Sending you information about your account and order
- Responding to your requests, including refunds and complaints
- Processing payments and preventing fraud
- Setting up your account for our store
- Complying with any legal obligations we have, such as calculating taxes
- Improving our store offerings
- Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders. We generally retain your information for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses. We also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased, and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
What we share with others
In this section, you should list who you share data with and for what purpose. This includes, but is not limited to, analytics, marketing, payment gateways, shipping providers, and third-party embeds.
We share information with third parties who help us provide our orders and store services; for example —
Payments
In this section, you should list which third-party payment processors you are using to take payments on your store as these may handle customer data. We have included PayPal as an example, but you should remove it if you are not using it.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
Burst Statistics
This website uses Burst Statistics, a privacy-friendly analytics tool, to analyze visitor behavior. For this functionality, we (this website) collect anonymous data, stored locally without sharing it with other parties. For more information, please read the Burst Privacy Statement.
Complianz | The Privacy Suite for WordPress
This website uses the Privacy Suite for WordPress by Complianz to collect consent records. For this functionality, your IP address is anonymized and stored in our database. For more information, please see the Complianz Privacy Statement.
Stripe
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.
MailChimp for WooCommerce
When you shop, we keep a record of your email and the contents of your cart for up to 30 days on our server. This record is kept to repopulate your cart contents if you switch devices or need to come back another day. Read our privacy policy here.
YITH Plugins
This sample language includes the basics around what personal data your store may be collecting, storing, and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
What we collect and store
YITH Gift Cards for WooCommerce pro
While you visit our site, we collect information about you during the checkout process on our store. We’ll track:
- Sender’s name, recipient’s name and email address: we’ll use this to create gift card products
Who on our team has access
YITH Gift Cards for WooCommerce pro
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Sender name, recipient name, recipient email address, delivery date, message, amount, and balance of the gift card you have purchased
WooCommerce Shipping & Tax
By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.
Loco Translate
This extension does not collect any data from your visitors. Administrators and auditors can consult the Loco Translate privacy policy.