{"id":10706,"date":"2021-01-27T10:17:56","date_gmt":"2021-01-27T15:17:56","guid":{"rendered":"https:\/\/www.perce-verre.com\/frequently-asked-questions\/"},"modified":"2024-03-16T08:19:15","modified_gmt":"2024-03-16T12:19:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.perce-verre.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:15px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:48;line-height:1.2;\"><p style=\"text-align: center;\"><strong>FAQ<\/strong><\/p><\/h1><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#ececed; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #ececed; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Source Sans Pro\";font-style:normal;font-weight:regular;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #a53669 !important;border-color: #a53669 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #c44383;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #c44383;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #c44383!important;border-color: #c44383!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10779 \"><span class=\"entry-title rich-snippet-hidden\">Can I customize a product?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:14:25-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10779\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10779\" href=\"#collapse-1-10779\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I customize a product?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10779\" aria-labelledby=\"faq_1-10779\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: yes!<\/p>\n<p>Whether by choosing specific colors or inserting a logo, photo or text.<\/p>\n<p>To give as a gift to your customers, employees or loved ones, our products can be personalized and we&#8217;ll be happy to create for you and your budget!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10777 \"><span class=\"entry-title rich-snippet-hidden\">Are the bracelets made of genuine leather?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:13:23-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10777\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10777\" href=\"#collapse-1-10777\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the bracelets made of genuine leather?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10777\" aria-labelledby=\"faq_1-10777\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: For the majority of our bracelets, we have opted for high-quality synthetic leathers for the following reasons:<\/p>\n<p>the diversity of colors, textures and patterns; their fashionable &#8220;look&#8221;; our awareness of animals.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10778 \"><span class=\"entry-title rich-snippet-hidden\">Is the jewel a precious or semi-precious stone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:12:18-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10778\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10778\" href=\"#collapse-1-10778\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the jewel a precious or semi-precious stone?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10778\" aria-labelledby=\"faq_1-10778\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: the jewel is made of fused glass! Some colors are reminiscent of natural stone!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10772 \"><span class=\"entry-title rich-snippet-hidden\">Are there many identical bracelets?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:11:50-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10772\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10772\" href=\"#collapse-1-10772\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there many identical bracelets?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10772\" aria-labelledby=\"faq_1-10772\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: all our bracelets are unique! Even if they are of the same model, the glass jewel and the patterns on the leather ensure that no two bracelets are the same!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10776 \"><span class=\"entry-title rich-snippet-hidden\">Is there a warranty on the products?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:11:08-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10776\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10776\" href=\"#collapse-1-10776\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a warranty on the products?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10776\" aria-labelledby=\"faq_1-10776\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: Yes, all manufacturing defects are guaranteed for 90 days. We&#8217;ll be happy to repair your bracelet if it breaks.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10780 \"><span class=\"entry-title rich-snippet-hidden\">What happens if I buy a bracelet to give as a gift and the size doesn&#8217;t fit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-03-15T16:27:09-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10780\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10780\" href=\"#collapse-1-10780\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I buy a bracelet to give as a gift and the size doesn&#8217;t fit?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10780\" aria-labelledby=\"faq_1-10780\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: wristbands are exchangeable.<\/p>\n<p>To do this, keep them in their original packaging and simply present your purchase invoice at the place of purchase.<\/p>\n<p>You can also exchange them by mail. Please contact us for details.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10773 \"><span class=\"entry-title rich-snippet-hidden\">Are the bracelets durable?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:09:04-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10773\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10773\" href=\"#collapse-1-10773\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the bracelets durable?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10773\" aria-labelledby=\"faq_1-10773\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: yes, their quality materials make them surprisingly long-lasting!<\/p>\n<p>Of course, removing them before a shower, heavy work or extreme sports will extend their life.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10774 \"><span class=\"entry-title rich-snippet-hidden\">Will the fasteners change color?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:08:15-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10774\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10774\" href=\"#collapse-1-10774\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will the fasteners change color?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10774\" aria-labelledby=\"faq_1-10774\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: stainless steel does not discolor.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10771 \"><span class=\"entry-title rich-snippet-hidden\">Will I have allergic reactions to the bracelet fasteners?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:07:33-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10771\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10771\" href=\"#collapse-1-10771\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will I have allergic reactions to the bracelet fasteners?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10771\" aria-labelledby=\"faq_1-10771\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: all our fasteners are made of stainless steel, which makes our jewelry hypoallergenic!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-10775 \"><span class=\"entry-title rich-snippet-hidden\">Where are your products made?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.perce-verre.com\/en\/author\/wenovio\/\" title=\"Posts by Wenovio\" rel=\"author\">Wenovio<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-01-27T10:01:05-05:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-10775\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-10775\" href=\"#collapse-1-10775\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where are your products made?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-10775\" aria-labelledby=\"faq_1-10775\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Answer: All our products are created and manufactured here in Quebec, piece by piece from sheet glass.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-10706","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Perc\u00e9-Verre<\/title>\n<meta name=\"description\" content=\"Find the answers to your questions in our FAQ. 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